This Privacy Policy describes how ETACOSS LTD collects, uses, and protects the personal information you provide when interacting with our restaurant, including website visits, dining reservations, enquiries, and in-restaurant services. We are committed to protecting your privacy and ensuring your personal information is handled securely and in line with applicable UK data protection regulations.

We only collect information necessary to provide and improve our dining services, and we never collect unnecessary data. The information we may collect includes:

• Contact information: Name, email address, phone number (provided voluntarily when you make a table reservation, submit an enquiry, or contact our team)
• Browsing data: Basic, non-identifiable website usage information (e.g., pages visited) to optimize our website’s functionality and user experience
• Dining preferences: Dietary requirements, allergies, or special requests shared with us to enhance your in-restaurant dining experience

Your information is used exclusively for restaurant-related services and to ensure we deliver the best possible dining experience. We use your information to:

• Confirm, manage, and follow up on your table reservations (e.g., send confirmation emails, remind you of your booking time)
• Respond to your questions, feedback, complaints, or special service requests in a timely manner
• Accommodate your dietary preferences, allergies, or special needs during your restaurant visit
• Improve our menu, service quality, and website functionality based on customer feedback and usage patterns

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or misuse. We retain your data only for as long as necessary to fulfill the purposes for which it was collected (e.g., until your reservation is completed, or until you request its removal).

We do not sell, rent, trade, or share your personal information with external parties for commercial purposes. Your data is only used internally by ETACOSS LTD and our team members who need it to deliver our restaurant services (e.g., front-of-house staff to manage your reservation).

You have the right to control your personal information. You may request to review, update, correct, or request the removal of your personal information at any time by contacting us directly. You can also choose not to provide certain non-essential information, which may only limit our ability to offer customized reservation or dining services.

We may update this Privacy Policy periodically to reflect changes to our services or applicable regulations. The updated policy will be posted on our website and will take effect immediately upon publication. We recommend checking this page occasionally to stay informed of any changes.

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us using the details below: